The book focuses on the functioning of urban municipalities. It attempts to provide answers to very pertinent questions-'How can an ordinary citizen demand accountability from the mighty Municipality in whose hands are vital services like water, electricity supply, garbage removal, roads and primary education? Where does the person go to have a say in the decisions that affect the neighbourhood?' The book, which is targeted at policy makers, urban planners and citizens associations, suggests creating a local self-governance unit at a level of a Ward for decentralized management.